Frequently Asked Questions.
01. Ordering
When will I receive my order?
Will I receive an invoice with my order?
Invoices aren’t sent automatically, but you can easily download one by logging into your account and viewing your order history. Alternatively, contact us and we’ll be happy to email one to you.
02. Delivery & Shipping
When will my jewellery be shipped?
All dispatch times are clearly indicated at checkout and confirmed by email. We take great care in handling every order, especially our handcrafted or historical reproduction pieces, which may take longer. Please refer to the estimated delivery time on your order confirmation.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can follow its journey.
Do you ship internationally?
Yes, we offer international shipping. Delivery times and costs vary depending on the destination. Any customs fees are the responsibility of the buyer.
03. Returns & Exchanges
Can I Exchange or Return an Item?
Absolutely. If for any reason you are not satisfied with your jewellery, you may return it within 14 days of delivery for a full refund or exchange. Items must be unworn and returned in their original packaging. Custom or made-to-order pieces may not be eligible – please check the product description or contact us if you’re unsure.
How do I start a return?
Please get in touch with our customer service team with your order number and reason for return. We’ll provide return instructions and address details. Return postage is the responsibility of the customer unless the item is faulty.
05. Payment
What payment methods do you accept?
We currently accept the following payment methods:
PayPal (including PayPal Credit)
Direct Bank Transfer (BACS)
How do I pay by Bank Transfer?
To pay via Bank Transfer, simply select the “Bank Transfer” option at checkout. You’ll be provided with our account details and a reference number.
Please ensure you use the reference exactly as shown so we can match your payment to your order.
Your order will be processed once the funds have cleared in our account, which typically takes 1–2 working days.
Is it safe to pay via PayPal or Bank Transfer?
Yes.
PayPal offers buyer protection on eligible purchases and uses advanced encryption and fraud detection.
Bank Transfers are handled securely by your bank, though please note they do not offer the same buyer protection as PayPal.
I’ve paid by Bank Transfer but haven’t received confirmation – what should I do?
Bank Transfers can take up to two working days to clear. If you’ve already made the payment and haven’t heard from us after this time, please get in touch with your payment reference and the name on the bank account used.
Can I change my payment method after placing an order?
If you selected Bank Transfer but haven’t yet paid, we can cancel your order and allow you to place a new one using PayPal. Once payment has been made, we are unable to change the payment method.
04. Faults & Complaints
What should I do if my item arrives damaged or faulty?
At British Historical Jewellery – we take quality seriously. If your jewellery arrives damaged or faulty, please contact us within 48 hours of receipt with a description and photos. We’ll arrange a replacement, repair, or refund as quickly as possible.
I have a complaint – who can I speak to?
We want every customer to be delighted with their order. If something hasn’t met your expectations, please email our customer care team. We will do everything we can to resolve the matter fairly and promptly.
